7-Day Doorstep
Home Privilege & Exchange
We want you to carry your Anora silhouette with absolute serenity. Every piece acquired through our Cash on Delivery service includes an unconditional 7-day doorstep return and inspection guarantee.
7 Full Days
Your 7-day privilege commences at the exact moment the courier hands you the parcel at your doorstep.
At-Home Collection
Zero transit hassle. Our courier rider arrives directly at your home or office address to inspect and retrieve the parcel.
100% Cash / Bank Refund
Full cash refunds are dispatched within 24 hours of collection via Bank Transfer (IBAN), EasyPaisa, or JazzCash.
How to Return or Exchange in 3 Simple Steps
Notify Concierge
Send a quick message to our concierge at +92 300 1234567 or use our Track Order portal with your order number (e.g. ANR-2026-1001). Indicate whether you prefer a shade exchange or a full cash refund.
Doorstep Courier Pickup Scheduled
Our dispatch team schedules a courier rider to pick up the bag from your provided address within 24–48 hours. Please enclose the bag in its original protective dust cover with all tags intact.
Prompt Settlement or Exchange Dispatch
Upon verification at the atelier, your replacement bag is dispatched immediately, or your full refund is transferred to your bank account / mobile wallet within 24 hours.
Eligibility & Quality Preservation
To ensure every Anora client receives brand-new, immaculate leather goods, returns must satisfy the following:
- Bag must be unworn, undamaged, and free of stains, scratches, or perfumes.
- Must include the original satin dust bag and brand tags.
- Request must be registered within 7 calendar days of delivery confirmation.
Frequently Asked Questions
Can I inspect the bag before paying the rider?
Yes. You are fully encouraged to inspect the exterior package and contents at the time of delivery before handing cash to the courier.
What if I paid cash on delivery and want a refund?
Since payment was settled via Cash on Delivery, our team transfers your refund directly to your IBAN / Bank Account, EasyPaisa, or JazzCash immediately after the bag is collected.
Can I exchange for another color instead of a refund?
Absolutely. If you ordered Rich Bordeaux and would prefer Alabaster Ivory or Espresso Tan, we will arrange a zero-hassle exchange.
Have a Question About Your Silhouette?
Our concierge team is available 7 days a week on WhatsApp to assist you.